Job Information
- Working Days: 6 days per week
- Working Hours: 8 hours per day, 24-hour shift-based (Night Shift Differential Pay)
Responsibilities
- Provide professional, efficient, and thoughtful customer service, while complying with the company’s service standards, with the goal of establishing good customer relationships.
- Handle customer inquiries or complaints in the customer’s respective language via live chat, social media, and other company communication tools.
- Identify customer needs to promote suitable products and appropriately handle general inquiries/requests to meet or exceed customer expectations.
- Resolve product or service-related issues by understanding customer complaints, identifying the cause of the problem, selecting and explaining the best solution to the problem, expediting corrections or adjustments, and following up to ensure a thorough resolution.
- Liaise and coordinate with different departments to resolve clients’ cases and complaints in a logical and professional manner.
- Perform any other relevant duties and responsibilities assigned by superiors.
Requirements
- Skills required: Active listening, communication, understanding, problem-solving, multitasking, and interpersonal skills.
- Good knowledge of Microsoft Office and Windows operating systems.
- Be able to work independently under pressure.
- The patience and ability to have a conversation with the client.
- Strong sense of responsibility and teamwork spirit
Benefits & Allowance
- Salary increases after the probation period.
- Annual salary growth.
- Various paid leaves.
- Learning and Development Opportunities
- Monthly Attendance Reward
- Festive and Birthday Celebrations
- Year-end bonus
- Mental Health Welfare Platform